Refund Policy

Due to the nature of creative and strategic work, all purchases are non-refundable once work has begun or has been approved by the client.

If a client is dissatisfied with a deliverable but has not yet approved it, we may offer additional revision rounds free of charge. No refunds are given after client approval of a deliverable.

If a client is unhappy with the media outcome (post-approval), we will offer a second press release and distribution free of charge. No monetary refunds will be issued..

We conduct extensive intake processes to minimize dissatisfaction. However, in cases of genuine dissatisfaction, we will work with clients in good faith to resolve issues via revisions or additional services at our discretion.

Orders may be canceled within 24 hours of purchase provided no work has begun. After 24 hours, cancellations are not guaranteed and must be approved on a case-by-case basis.

For support or refund inquiries, contact: info@immersivemedia.co.